Refund Policy

This Refund Policy applies to payments and digital services made through Pay2Fast.

1. Failed or unsuccessful transactions

If a payment is debited but the requested service is not successfully completed, the transaction may be reviewed against the payment and service-provider records. Where a refund is due, it will be processed through the applicable payment channel or according to the relevant provider's process.

2. Successful recharge or bill payment

Once a recharge or bill payment has been successfully completed and confirmed by the relevant provider, it may not be reversible merely because the user changes their mind. Any provider-specific reversal or refund remains subject to that provider's rules.

3. Duplicate or incorrect transactions

Duplicate, erroneous or disputed transactions should be reported promptly with the transaction reference, date, amount and relevant account details. We may request additional information to verify the claim.

4. Wallet-related issues

Wallet credits or debits may be reviewed using the platform transaction record and payment-provider confirmation. Any eligible adjustment or refund will be handled after verification.

5. How to request help

Contact support using the phone, WhatsApp or email details published on the website. Please do not send passwords, OTPs or MPINs in a support request.